Privacy Policy
1. Introduction
At b-bug.com, we value and respect your privacy. We are committed to protecting your personal information and ensuring transparency about how we handle data. This Privacy Policy outlines how we collect, use, store, and share personal data in connection with your use of our website and services. Our practices are designed to be in full compliance with applicable data privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We adhere to the principles of fairness, lawfulness, transparency, and accountability in all aspects of our data processing activities.
2. Scope of the Policy and Our Role as Data Controller
This Privacy Policy governs all information collected by or submitted to b-bug.com via our online services, including through the website, customer support channels, and related platforms. We act as the “data controller” under the GDPR, meaning that we determine the purposes and means of processing your personal data. If you have any questions or concerns regarding this policy or your personal information, you can contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data, either directly from you or automatically when you interact with the website:
a. Usage Data
Includes information such as your IP address, browser type and version, pages visited, time and date of visit, duration of session, and referring URL. This data helps us analyze website traffic, optimize service performance, and detect anomalies.
b. Account Data
Includes information you provide when you create an account or register with our services, such as your full name, email address, billing and shipping addresses, and telephone number.
c. Profile Data
Includes preferences, website interactions, browsing history on b-bug.com, purchase records, behavioral analytics, and responses to surveys or promotional content.
d. Communication Data
Includes records of correspondence with customer support, feedback submitted via forms, transcripts from live chats, and any other interactions with our support team.
e. Technical Data
Includes device type, operating system, system configuration, unique device identifiers, browser settings, and connection information, collected automatically through server logs and cookies.
f. Transaction Data
Includes details of purchases made through our site, including payment method, billing information, products ordered, delivery tracking, and transaction metadata.
g. Preference Data
Includes marketing communication preferences, opt-in/opt-out flags, product interest selections, and personalization settings.
4. Legal Bases for Processing
We rely on several legal bases under the GDPR for processing your personal data:
– Contractual Necessity: Processing required to perform or enter into a contract with you (e.g., order fulfillment).
– Legal Obligation: Processing due to our need to comply with applicable laws and regulations.
– Legitimate Interest: Processing necessary for our legitimate business interests, provided your rights are not overridden (e.g., fraud prevention, analytics).
– Consent: Where required by law, we will obtain your explicit consent before processing your personal data (e.g., marketing communications, analytics cookies).
5. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
– Right of Access: You may request a copy of your personal data that we hold.
– Right to Rectification: You can request correction of inaccurate or incomplete data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request deletion of your personal data.
– Right to Restrict Processing: You can request that we limit processing of your data in certain circumstances.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used format, and have the right to transmit it to another controller.
– Right to Object: You have the right to object to the processing of your personal data in certain cases, including for marketing purposes.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We implement a range of industry-standard technical and organizational measures to protect your personal data, including:
– End-to-end encryption for data in transit and at rest
– Access controls and user authentication protocols
– Regular security audits and vulnerability testing
– Staff training on cybersecurity and data protection best practices
– Routine backups and disaster recovery procedures
While no system can be 100% secure, we strive to use commercially acceptable means to protect your information.
7. International Transfers
If we transfer personal data outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place under GDPR, including the use of Standard Contractual Clauses approved by the European Commission. We also commit to meeting regional compliance requirements, including those under the CCPA. Our data hosting providers are obligated to maintain similar protective standards through enforceable legal instruments.
8. Data Retention
We retain personal data for as long as necessary for the purposes for which it was collected, and for any legal or regulatory requirements. Specific retention periods include:
– Account Data: Retained while the account is active and for up to 2 years thereafter for support and audit purposes.
– Transaction Data: Retained for 7 years in compliance with tax and financial recordkeeping obligations.
– Usage and Technical Data: Retained for 14 months for analytics and service optimization.
– Communication Data: Retained for 3 years to support internal learning and quality assurance.
– Preference Data: Retained until the user withdraws consent or updates preferences.
Upon expiry of the applicable retention periods, data is either securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on b-bug.com to improve performance, personalize experiences, and collect usage metrics. Our cookies fall into the following categories:
– Essential Cookies: Required for core functionality, such as account access or shopping cart management.
– Functional Cookies: Support advanced features like language selection and user-specific settings.
– Analytics Cookies: Gather information on how visitors interact with the website, helping us improve usability.
– Performance Cookies: Monitor site performance metrics and error logs to ensure technical efficiency and reliability.
10. Cookie Management and Compliance
We honor user preferences related to cookies in accordance with GDPR and CCPA. Upon first visit to b-bug.com, users are presented with a cookie banner allowing for consent management by category. You may also manage cookie preferences through your browser settings. Cookies not categorized as essential will not be placed without your explicit consent.
Under CCPA, California residents may opt out of the sale or sharing of their personal information. We respect such requests and provide a clear mechanism to exercise this right via our Privacy Center or by contacting [email protected].
11. Special Protections for Children
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data promptly. Parents or guardians who believe that their child has provided personal information should contact us at [email protected].
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational needs. Any material changes will be communicated via our website or directly, where appropriate. Continued use of b-bug.com following any revisions indicates your acceptance of the updated policy.
13. Contact
If you have any questions about this Privacy Policy, your personal data, or would like to make a request regarding your rights, please contact us at:
Email: [email protected]
Website: https://b-bug.com
We are committed to complying fully with our obligations under GDPR, CCPA, and other applicable privacy laws. Your privacy is our priority, and we welcome your feedback or concerns.